Customer Testimonials
Excellent experience , we love our new vehicle!!
I was pleasently surprised with their Service Department. Their communication was clear and they reached out with updates on a regular basis. My truck ended up needing a new transmission but nothing extra was pushed on me. They were able to work with GMC directly to have the replacement covered under warranty. The technician, George, also did excellent work. I was hesitant going in but very pleased it was a smooth, stress free process!
Service was quick and efficient. I appreciate the video follow up with things to be aware of.
Everyone was very kind. Whole process was easy and fairly quick. Great staff. Highly recommend and would go back!
I came here when my trouble started. So thankfully for Scott at Capital city, Buick GMC team for helping me. Out of the whim I had unexpected car trouble. They graciously allowed me to leave my car there unexpectedly with no issues. I would definitely recommend them to anyone that is looking for a great upfront team this is the place to go! Thanks again your new customer. JC
Armel my salesman did a great job. He even came to my hangar to help me get a very heavy and stuck door open . This allowed me to take my Volvo out for trade in. He handled all the paperwork and details. Without Armel the deal would not have happened.
Nice people and nice customers service would highly recommend to go there
Everyone was friendly and kept me informed every step of the way, buying process was easy and I went in with a budget price I could afford and they gave me a deal that stayed in that budget. Everyone was great at getting it done, from Karl to Jason to the detailing person.
The sales and finance people were easy to work with, low-pressure and reasonable on price. Bought a used car and was in and out in about 2 hours. Thanks, Karl and the rest of the team!
had my truck in for an oil change & inspection—the service was performed in a very timely way, at a reasonable cost—staff was very friendly & engaging, as usual!
Service work was done in a timely manner. Service advisor was polite, informative, and professional.
I've had excellent experiences purchasing a fleet of vehicles from Karl at Capitol City GMC. He went above and beyond to ensure we got exactly what we wanted. Justin in financing was fantastic and thorough, and Colby, the sales manager, made the entire process smooth and seamless. We've also been using their service department for years and highly recommend them!
Friendly fast service
What a relief to buy a car where there is transparency, fair pricing, flexibility and no nonsense! My husband and I recently visited and purchased an extremely clean used ‘22 Sierra from Capitol City and their buying process is streamlined and professional. No headaches! Highly recommended!
Great service and the sales team worked hard for my perfect deal. Huge shout out to them. By far, the best experience that I have ever had buying a vehicle. I highly suggest checking out a new truck or vehicle! There was no pressure and they were very quick with the paperwork process.
Excellent service, highly recommend them.
Karl was very helpful! Definitely smooth and easy process which isn’t always the case at dealerships! From salesman to finance Justin, and sales manager Colby they were complete professionals and would suggest anyone in the market to reach out to capital city Buick & GMC! Once again me and my girl gang appreciate all you guys did to make this happen, now all of us can fit in our beautiful Yukon XL👍
Easy transaction, Emery was a great sales person to work with.
Smooth and professional service. Thank you.
Super nice to deal with , worked with me on a price for my trade AAAAA+++++
I had a great experience purchasing my 2024 GMC Acadia from Scott Campbell at Capitol City. It was the easiest most seamless transaction. Car and paperwork were ready when I arrived and I was in and out in no time. Thank you again!!
All the staff were polite, my guy, Emery was chill, answered questions, was not pushy. He arranged to get a truck at a different location moved to a dealership much closer. Emery, Colby and Justin all stayed past closing time to make sure my wife and i were satisfied with our purchase, our questions, and were generous with our trade in. Excellent results, the people are fantastic!! Be sure to say "hi" to Odie.
Had a small misunderstanding but they owned it and made it right immediately.
Great people, honest and fair. Love my new truck and would recommend highly!!
As an out of state visitor I needed some minor work done on my car. I was given a reasonable appointment window and staff was friendly, clean waiting room and work done in the expected timeframe. Would return! Same standard and professionalism as my local GMC dealer back home.
We had our truck serviced and winter tires put on, and were grateful they applied our points earned to the bill which lowered the cost considerably. Thank you!!
First time visiting the Service Department. Service was prompt and no surprises. Will return here for future vehicle service.
Our Buick needed a complicated repair and I was told only a dealer could get the part. I called the dealer we purchased the vehicle from less than a year ago and they said they wouldn't be able to look at it for a month. Given that the vehicle wasn't drivable, I called Capitol City's service department. They answered the phone right away and told me I could drop the car off and they'd look at it the same day. Gavin was great to deal with, listened to me and my concerns and by the end ...
I had my truck towed there after a local shop deemed that only a dealer could program the issue. Capitol City diagnosed the problem as soon as they could work me into their schedule, explained it clearly and fixed it.
Our Yukon failed on a holiday weekend and we had to get back to Massachusetts by Monday night. Gavin from the service department went over an above to expedite repair service and get us back on the road quicker than we could have imagined. Great service - I highly recommend them.
So far, very impressed with the dealership. I didn’t buy my truck there because they didn’t have what I wanted in stock, but they have been awesome about taking care of some warranty stuff for me.
I was running late on my appointment so i called. Capitol. Gmc. And kristin said bring it over and she made my appointment happen ! Thank you. Kristin
My experience today was most pleasant. They got my car in right away, and for an oil change, tire rotation and inspection sticker, the wait was more than reasonable. They have a very pleasant waiting room where I was able to enjoy a snack and get some work done while my car was serviced. The people could not have been nicer as well. The pricing was more than fair. I will definitely be back.
Always treated by a professional knowledgeable staff
The technician used expert wisdom in deciding and determining the best "fix" solution executing a resolution with excellence.
Got me right in. Took care of the problem & great service again. Thanks, Jeremy.
I am extremely happy with the work done in my car here. They even made a video of the problem and the solution. The mechanic made it easy for me to understand. He sounded like an airline pilot! 😂 The service guy was top notch and was incredibly polite and helpful! I won't go anywhere else!
The service department was very friendly and helpful with any questions I had. Five stars!
Friendly and prompt service.
Capitol has a great service team.
Karl Preaus was wonderful to work with and we will be back to visit him again. Everyone we spoke and worked with were great.
Had an issue with my Cadillac and every mechanic shop in Barre was booked out two weeks. I contacted Capitol city GMC and they were able to take in my car and finish the repair same day. Great communication and insanely professional.
Exceptional as always.
So glad to have found the mechanics at GMC Berlin! For some reason my car decides to not work at the worst of times. I had a vet emergency with my dog and my older GMC Terrain wouldn’t start. They were able to fix the issue immediately, unlike any other mechanic in the area. Very kind, caring, knowledgeable, excellent customer service and price! The best!
Excellent experience from sales to financials, and even an adorable mascot!
Scott Campbell was able to locate a truck that met all of our requirements immediately, and it was a short 3 days from initial contact until we took delivery. Scott did everything he told us he would do. We will be back.
Personnel were polite and friendly and the service was great.
I found the right truck at the right price at Capitol GMC! Super team helped with the whole process. Thanks Emery and Justin and everyone.
Being a small business owner, taking the time to stop for maintenance can be challenging. I stopped in on short notice, hoping to get an overdue oil change completed and they had a small opening and made it happen. I was in and out in an hour, and they even took care of a recall at the same time. The customer service there is 2nd to none with great people across all departments.
We had a great experience with Capitol City GMC from start to finish, Scott Campbell was a true professional in every way, so glad we made the decision to buy from them!
Took my truck in for a recall appointment. I was met by a friendly professional service department employee. He coordinated getting my vehicle in expediently. I was in and out in a very reasonable amount of time. Great team!
We can't thank you enough for helping us get back on track to Acadia national Park your team is A1 rated we would like the thank Christine and Chuck for their team work to figure out what was wrong with my truck, we did make it to our destination, great job you all have a great day Gary and Sue
I normally go to the Chevy dealership where i purchased my car for appointments, but they were booking out quite a bit, so I called around and was able to get an appointment for the same week with Capitol City Buick-GMC. They quickly identified where the exhaust leak on my car is, got the part ordered, and a new appt scheduled to have it installed as soon as possible. All of the staff I spoke with was very friendly and helpful.
I recently bought a Mazda CX-5 from Capitol City Buick GMC and the staff there were very helpful. I love my new car and loved dealing with that dealership.
We bought our new car from a very trusted salesman. (Emery Webb) We love the vehicle. Love the dealership too! Very comfortable, friendly and really care about what is right for the customer.
Leo A. Is very happy with the customer service!! Everything was excellent and very happy with his new 2024 GMC Canyon Denali. Armel was very helpful and got him a great deal on his trade in.
Carl and Colby are amazing. This makes a few times I have purchased vehicles from there, can't picture buying else where..
Great service !! Scott , the service manager came and spoke with me about the issues with my vehicle and took the time to explain everything to me . They also brought to my attention some other issues of safety that they had found by not only telling me but videoing it while on lift and pin pointing the issues ! Overall experience with service at Capitol city is definitely A+ !!
Prompt service performed on my gmc sierra. Ease of scheduling, explanation of needed repairs and pricing. Thank you service department at Capitol city Buick GMC.
Having driven in New England for many years the only place I trust my vehicles for servicing is Capitol City Buick GMC near Montpelier Vermont. The Service department is trustworthy and dependable!
Capitol City Gave me excellent service, the people in the service department are very nice and accommodating.
The customer service people were very polite and considerate ans answered any questions that I had
They were so swift and fast and got my car back on the road complete and ready for me to take another journey. I would definitely Perform recommend all my friends and family to you all!!! Thank you for the swift work and time to do this this for me. I truly appreciate it.
Great staff, nice lounge, quick work
I have nothing but great things to say about Capitol City Buick GMC! Everyone was helpful and friendly! Armel went above and beyond for our family. He worked hard to get us a great deal and into a safe, beautiful new car. Armel answered our questions, was professional, and made the logistics of our big decision seamless (not easy to do with twin one year olds running amuck haha). Thank you Capitol City Buick GMC! We are obsessed with our new ride!
Great service! Fast and efficient!!!
Today was my first visit to this location. I purchased a used Chevy at St. J Buick GMC from Nina and the Autosaver group offers free oil changes for vehicles purchased there. Spoiler alert: the oil changes are 100% free. No surprise costs or parts charges. Plus, everyone I encountered was polite and helpful. I live in the Burlington area, so going to Montpelier was more feasible than driving almost two hours to St. Johnsbury. I'm glad these guys run as tight a ship as St. J Buick GMC! This location is well-kept, has signage for locating the service center ...